INTERVIEW
Head of the Development Center
What makes the team at the Development Center special to you?
I am supported by a highly motivated team that brings experience, professional skills and genuine enthusiasm for our product to the table. It is precisely during challenging times that our strength really shines through.
How do colleagues in the centres of excellence benefit from this central consolidation?
They benefit from a central, highly competent point of contact for technical matters, which takes responsibility and efficiently pools knowledge.
Were there any particular challenges in integrating the teams, and how were they overcome?
There are always challenges – and that’s exactly what makes the work exciting. When everyone pulls together, challenges can actually be motivating and fun.
What benefits does the close collaboration between development and support bring to our customers?
Customer feedback is incorporated directly into the development process. When things get complicated, the support and development teams work closely together until the root cause has been clearly identified and a lasting solution found.
Is there an example where direct communication via DVC has been particularly quick or effective in helping?
They happen every day.
Which technological developments do you find particularly exciting at the moment?
Artificial intelligence as a tool for measurable performance gains. Not as a magic bullet, but practical, robust and tested in real-world conditions – that is exactly what we deliver.
How do you ensure that innovations are implemented in a practical way?
Practical experience isn’t gained in the office, but with the client. Our experience in the field and close collaboration with sales and support ensure that innovations actually add value in day-to-day operations.
What are your goals for the DVC over the coming months?
With such a strong team in place, we aim to take our systems to the next level and consistently drive further technological advancements.
What do you personally find most inspiring aboutyour role at the Development Center?
Further developing a technologically complex product with a dedicated team, whilst constantly breaking new ground – that is pure motivation for me.